compensation: Competitive employment type: full-time job title: Sales Support Specialist
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Healthy Pet helps pets live their best lives! For more than 35 years, Healthy Pet has been upcycling pulp and paper remnants to create healthy, natural cat litter and bedding for small animals. Our parent company, J. Rettenmaier & Söhne has been a family owned and operated global leader in natural fiber processing for more than 100 years. If you’re ready to bring your energy and enthusiasm to a sustainable organization with a holistic approach to the health of planet, pets and people, then we would love to meet you!
The Order Processing Specialist works closely with all departments facilitating outstanding service and is a hub of activity. This position plays a pivotal role between customers, consumers, our sales team and supply chain organizations. *This is not a remote position*
-Entry of inbound orders.
-Identification and resolution of order issues such as pricing, pallet and truck builds, out of stocks and lead times.
-Entry of sample forms from sales and marketing teams.
-Communication of sample details to sales and marketing.
-Identification, coding and reconciliation of deduction paperwork.
-Identification and coding of compliance related deductions including review and communication with team.
-Respond to assigned inbound electronic and physical mail contacts as appropriate and update tracking system.
-Live, real-time response to inbound phone contacts.
-Escalation of consumer contacts to supervisor and others as appropriate.
-Organizes and maintains files and records.
-Performs general administrative support and other duties as assigned.
Our Ideal Candidate has the following:
-Related order processing and excellent customer service experience in a business office environment.
-Excellent verbal and written communication skills.
-Proficiency in MS Office Suite.
-Outstanding attention to detail and follow-through.
-Regular, consistent and punctual attendance.
Healthy Pet Offers an Exceptional Benefit Package Including:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.